Order FAQ

How can I order stuff from you?

It’s super easy! Go to www.pretendagain.com and start shopping!

Do you ship to a specific country?

Check our Shipping FAQ for more details about shipping.

Do you ship to PO Boxes?

For diapers: No, except for APO/FPO boxes. We cannot ship diapers to standard PO Boxes.

For non-diaper items: Yes! To be sure your item ships correctly be sure you put "PO Box" or "Box" in Shipping Address Line 1 to ensure we mail things to you using the correct courier services. Be sure to check "Do you ship outside of the US?" for more details on what items are available outside of the United States.

Do you offer discounts for military service members, veterans, first responders, etc?

We aren't able to offer discounts at this time for these awesome groups of people, but we will keep talking with the grown-ups about it as our company is able to grow!

Are your diapers eligible for HSA/FSA?

Acceptance of HSA and FSA claims is ultimately up to your HSA/FSA administrator. You can download your receipt in your customer portal by logging in, locating the order, and clicking "Download invoice". If you can't save the file, try to Print to PDF and save the file it generates.

Do you charge VAT?

In most cases, we include VAT for most EU countries as a part of shipping by adding the shipping cost + VAT together. This should work for most cases, but there is a small chance you may still need to pay this on arrival. Please plan to settle any VAT due at the time of receipt according to your country's common methods. Check our Shipping FAQ for more details about shipping and double VAT scenarios.

What methods of payment do you accept?

Credit cards from Visa, MasterCard, and American Express. We also accept G Pay and Apple Pay. We do not accept cash, checks, Discover card, PayPal, cryptocurrency, or other payment methods. We also do not accept plastic coins from your Fishing Bryce cash register, sorry. Real grown-up money, only!

How do charges from you show on my statement?

They will show as either "PretendAgain" or "HNB LLC". That's us! 

Do you offer Klarna, Affirm, PayPal Pay in 4, Shop Pay Over Time, etc.?

No. While we understand the flexibility this offers to fans of these methods of payment, we do not offer these options. PretendAgain's company values to strive for better outcomes for the entire ABDL community prevent these payment methods from being available.

Do you offer refunds or order cancelation?

No, not typically. We make most items to order, and as such we are unable to offer refunds for any reason. Clothing items cannot be canceled.

If you have ordered diapers and need to cancel the order, you can do so from your account page once you have logged in, if the order has not been processed. In the "Account Home" or "Orders" area, find your order. If it is eligible for cancelation, you can click the button to cancel your order.

You can change your address if the order has not shipped, see the next question.

Can I change my address after ordering?

It depends on if we've started processing your order. To change your address log in to your account, locate the order, and click "Order Details". A button to change your address is available on this screen. Please note, due to sales tax impacts, you cannot change the state or country you are shipping to. You will need to cancel the order and place it again with the correct address. Check above this question in the FAQ for directions on canceling an order.

Do you offer exchanges?

Non-diaper items: Yes, we can exchange your order items for the same order items if they arrive damaged, misprinted, or in poor condition. We cannot offer exchanges due to incorrect sizing, selected options being incorrect, address/delivery problems, or other human errors - this is because each item is made to order.

For diapers: No. Once an item has been delivered, we cannot exchange or return it for health and safety reasons. (No one wants to buy exchanged diapers!) If your order was damaged in transit, please reach out to our customer service team for options.

What if my item can't be delivered?

Check our Shipping FAQ for information. It's a great read and talks about shipping problems and such.

Why does it take a few days for my order to process and ship?

As a small business we are always looking to keep our costs down and one way is to limit our inventory we have idle. Instead of inventory, we make your order just for you! You’ll get the freshest materials and newest "item smells" this way!

Can I order something for a friend?

Yes, but be nice to your friend and let them know first. We are unable to offer refunds for refused shipments and no one likes to waste money. If an order is refused for delivery we can look into having it routed to you for the cost of adjusting/shipping charges imposed by the shipping carriers.

Can I place an order by phone?

Yes, you can order using your mobile phone any time! Our site is both mobile and desktop friendly.

No really, can I call you to order?

No. As we are a small company right now, we cannot offer phone support. We actually DO read our emails all the time, though, so if you email us you’ll hear back usually no later than 24 hours (and often a LOT faster than that) on weekdays. Check our Customer Service FAQ for more details!

Can I call for customer support?

No. We offer support via email only, but we promise to take great care of you! Just ask all the other kiddos who have had a great experience!

Can I place an order by fax?

No. It's the 2020s now.

Based on 872 reviews
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TryAgains Diapers
Blake Wells (Illinois)
my fav diaper!! <3

they’re so cute and comfy! probably the best fitting diaper I’ve tried and super soft :)

Cute designs, fits great and nice fabric

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Mausen's Block Stackers (Fun Mode) Comforter
Keith Kolasa

I love it it's super cute

Review

The products are packaged very nicely! I love their t-shirt designs and hope to buy more!

CUTE AND ADORABLE

Going to be honest here I didn't think it would look good in person, so I decided to buy them and try them out. When I got them, my eyes light with bright stars ( ✨ ), and with excitement in the air I cleaned them with the recommended way to clean them, And got them on…. And I felt like meeee. Much love to the pretend agian team. You guys are doing amazing keep it up. 👏🏼👏🏼👏🏼✨✨🌟🌟

Awesome

They fit well. Hold alot. Fast shipping, will buy again.

Great diaper

Awesome diapers and very high capacity. Though I would advise the company pick a different method of shipping. USPS lost my package for a week

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TryAgains Diapers
David Wood

Super cute diaper. Very discreet. I wore one of these to work on my short-shift day, and the diaper held up just fine! No leaks, super comfy even when wet. You definitely feel more like a kiddo in this diaper! I will definitely be buying more!

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TryAgains Diapers
Anonymous (Illinois)

Excited to see the future designs!

A
TryAgains Diapers
Alec Jones (Utah)
Absolutely love these things

Cloth diapers, hook and loop, great capacity. I love these things and plan to keep buying them. I have never leaked in them

J
TryAgains Diapers
Jared Palmer

Best on the market!

S
TryAgains Diapers
Samuel Mcfarland (North Carolina)
Keep me coming back.

As the name would suggest, I keep trying these again and again and I love them, they have become my daily driver for the past few months. SAP stays in place well, strong tapes, durable, absorbent, and importantly adorable. The soft cloth backed feel keeps my skin happy and healthy all day and night. Thanks for the amazing product!

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TryAgains Diapers
Customer (Virginia)
Best cloth back diaper

They are great when out and about supper discreet shipping and can't hear them when out and about love this diaper

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TryAgains Diapers
Nicole Rallo

Very comfortable! Great for overnight especially with a booster! Great quality! Love the wetness indicator! Very cute design! Nice break from the plain medical designs!

J
Kid Cosmos - Go Team! Deskmat
Jamie

Beautiful deskpad, really like the aesthetic. Makes me feel good just looking at it!

A
TryAgains - All-Over Print T-Shirt - Jax
Arunas Vaisvila (Illinois)
Absolutely amazing 😍

Adorkable fun Designs all of emmmm id buy allllll

M
TryAgains Diapers
Mia Fox (Leinster)
I love them! Please ship to Ireland! 💜🇮🇪

Hi, I'm an ABDL pup who lives in Ireland and I heard through the grapevine that your diapies are something else, and lemme tell you they weren't lying! These are amazing, the hook and loop Just Works™ (and not in a Todd Howard way, I mean actually works) unlike the ones on more recently produced units of a certain famous bunny diaper, which is good as it has restored my faith in that kind of tape if done correctly.

My only issue is that to get these I had to import using our horrific shitty Irish mail service who delayed my shipment for a week until their shitty payment system finally took the money from my debit card after having failed the transaction the first time it tried so it literally punishes you by making you wait a weak because Ireland is still a repressive Catholic hellhole built on Catholic delusions of Suffering to achieve salvation (that's some actual bullshit some people here actually teach their kids while calling queers gr**mers) because the church still has way too much influence here for it being the 21st century, propping up a failing neoliberal capitalist system

On top of that I had to pay the pricks running this dogshit country VAT on the diapers which wasn't cheap, but it's not like I can just choose to tell them to get stuffed and just gimme my fuggin diapies

So what I'm saying is I really hope you set up delivery to the EU soon as I really would love to be able to main these diapers, I even bought 40 so hopefully I can order another shipment when I start to run low.

Great shirt, very comfortable

My go to shirt for working from home, I love it and the print is awesome. A perfect fit for me in a medium, I would say a slim type fit which is my preferred. The artwork is awesome and the delivery to the UK was very reasonable (in time and price), I have now ordered others!

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TryAgains Diapers
Kade Vanosdall (Nevada)

Great diapers

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TryAgains Diapers
Brian LIGAMMARE

Love them but I wish they’d were super thick

H
TryAgains Diapers
Hayden Sooter (California)
Absolute bestest diapers around!!!

🤗❤️ 5th time purchasing from the pretend again family! Always a great experience and fun time. The customer service is Second to none. Really looking forward to their future diaper prints. The design and fit need no further alteration. The tapes have a super strong hold. And can be taken on and off as needed. The feel of the diaper is very soft and nice. It absorbs perfectly. I truly love these diapers and hope more people buy them. Much love H&J ❤️
Ps. Buttt save some for me lol 😜

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Kid Cosmos - MKIII Hoodie
António Jacaré (Massachusetts)
Fantastic kidcore cold season drip!

Decided to buy this one as autumn approaches and I am already happy with it! Brought it along to D.A.D. in Boston and Furpocalypse and it's already gotten compliments/attention/big ups from friends and passersby!

In terms of the hoodie's fit itself: it's nice and snug, and quite insulating in cool temps! Only thing I'd knock on it is the waistband being so rigid that I have to be careful not to tear at it with putting my arms and elbows through the bottom. It'd be better if it were more elastic, but it might work to my advantage with keeping me warm in the dead of winter next month at MFF!

All in all, awesome hoodie with awesome art by an awesome artist! ✌️✌️

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TryAgains Diapers
Thomas Hancock (Georgia)
Amazing!

They were soooo amazing I'm going to order more soon!

J
TryAgains Diapers
Jeffrey Foss (Connecticut)
Feeling small again

This is such a great diaper. They are really soft with a wonderful design. It is so easy getting into little space with these diapers. I strongly recommend and will be purchasing more for myself.

Super soft and comfortable