Order FAQ

How can I order stuff from you?

It’s super easy! Go to www.pretendagain.com and start shopping!

The grown-ups have been saying diapers might see price changes with current events. Do you know if your diaper prices will be impacted?

The grown-ups are keeping a close watch on current events! Right now they are letting us know it’s too soon to see what will happen to diaper prices, but will share more as soon as they can!

Do you ship to a specific country?

Check our Shipping FAQ for more details about shipping.

Do you ship to PO Boxes?

For diapers: No, except for APO/FPO boxes. We cannot ship diapers to standard PO Boxes.

For non-diaper items: Yes! To be sure your item ships correctly be sure you put "PO Box" or "Box" in Shipping Address Line 1 to ensure we mail things to you using the correct courier services. Be sure to check "Do you ship outside of the US?" for more details on what items are available outside of the United States.

Do you offer discounts for military service members, veterans, first responders, etc?

We aren't able to offer discounts at this time for these awesome groups of people, but we will keep talking with the grown-ups about it as our company is able to grow!

Are your diapers eligible for HSA/FSA?

Acceptance of HSA and FSA claims is ultimately up to your HSA/FSA administrator. You can download your receipt in your customer portal by logging in, locating the order, and clicking "Download invoice". If you can't save the file, try to Print to PDF and save the file it generates.

Do you charge VAT?

In most cases, we include VAT for most EU countries as a part of shipping by adding the shipping cost + VAT together. This should work for most cases, but there is a small chance you may still need to pay this on arrival. Please plan to settle any VAT due at the time of receipt according to your country's common methods. Check our Shipping FAQ for more details about shipping and double VAT scenarios.


What methods of payment do you accept?

Credit cards from Visa, MasterCard, and American Express. We also accept G Pay and Apple Pay. We do not accept cash, checks, Discover card, PayPal, cryptocurrency, or other payment methods. We also do not accept plastic coins from your Fishing Bryce cash register, sorry. Real grown-up money, only!

How do charges from you show on my statement?

They will show as either "PretendAgain" or "HNB LLC". That's us! 

Do you offer Klarna, Affirm, PayPal Pay in 4, Shop Pay Over Time, etc.?

No. While we understand the flexibility this offers to fans of these methods of payment, we do not offer these options. PretendAgain's company values to strive for better outcomes for the entire ABDL community prevent these payment methods from being available.

Do you offer refunds or order cancelation?

No, not typically. We make most items to order, and as such we are unable to offer refunds for any reason. Clothing items cannot be canceled.

If you have ordered diapers and need to cancel the order, you can do so from your account page once you have logged in, if the order has not been processed. In the "Account Home" or "Orders" area, find your order. If it is eligible for cancelation, you can click the button to cancel your order.

You can change your address if the order has not shipped, see the next question.

Can I change my address after ordering?

It depends on if we've started processing your order. To change your address log in to your account, locate the order, and click "Order Details". A button to change your address is available on this screen. Please note, due to sales tax impacts, you cannot change the state or country you are shipping to. You will need to cancel the order and place it again with the correct address. Check above this question in the FAQ for directions on canceling an order.

Do you offer exchanges?

Non-diaper items: Yes, we can exchange your order items for the same order items if they arrive damaged, misprinted, or in poor condition. We cannot offer exchanges due to incorrect sizing, selected options being incorrect, address/delivery problems, or other human errors - this is because each item is made to order.

For diapers: No. Once an item has been delivered, we cannot exchange or return it for health and safety reasons. (No one wants to buy exchanged diapers!) If your order was damaged in transit, please reach out to our customer service team for options.

What if my item can't be delivered?

Check our Shipping FAQ for information. It's a great read and talks about shipping problems and such.


Why does it take a few days for my order to process and ship?

As a small business we are always looking to keep our costs down and one way is to limit our inventory we have idle. Instead of inventory, we make your order just for you! You’ll get the freshest materials and newest "item smells" this way!

Can I order something for a friend?

Yes, but be nice to your friend and let them know first. We are unable to offer refunds for refused shipments and no one likes to waste money. If an order is refused for delivery we can look into having it routed to you for the cost of adjusting/shipping charges imposed by the shipping carriers.

Can I place an order by phone?

Yes, you can order using your mobile phone any time! Our site is both mobile and desktop friendly.

No really, can I call you to order?

No. As we are a small company right now, we cannot offer phone support. We actually DO read our emails all the time, though, so if you email us you’ll hear back usually no later than 24 hours (and often a LOT faster than that) on weekdays. Check our Customer Service FAQ for more details!

Can I call for customer support?

No. We offer support via email only, but we promise to take great care of you! Just ask all the other kiddos who have had a great experience!

Can I place an order by fax?

No. It's the 2020s now.


Based on 935 reviews
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TryAgains Diapers
Spencer M Parker (Michigan)
Me & My Partner Love Them!!

I am very happy with my order! The pamps feel great and look great! I love them and would recommend them to others.

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TryAgains Diapers
Devon Giertz (Arkansas)
I Want More

I love these diapers! The cute designs, the fit, the absorbency, the materials used, and the cost is decently balanced! I have been wearing them full-time for the past 2 weeks and absolutely adore them! My only gripe is the Trunp surcharge but it's only $8 more compared to using the Shop mobile app. What I am hoping for is some new diaper designs! Perhaps some blue would be cool! Blue is my favourite colour. I love doing business with PretendAgains. They put so much effort, love, and care into their products. I have been ordering their diapers since 3rd of August of 2024 and their quality is always 10/10. Best thing about PretendAgains is they are always in stock. I wonder if they are going to make some plastic-backed diapers. That would be interesting to see!

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TryAgains Diapers
Joshua Poulin (Rhode Island)
I love them!!

They are really comfy and me and my friend really like wearing them!! Plus the designs are adorable!

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TryAgains Diapers
Alex Reintjes (Washington)
So good!

These are my favorite diaper ever! If more diapers could be made like this, I'd be so happy!

Very good quality hoodie! It is well insulated yet breathable. Vibrant colors & beautiful design. The cut is definitely made for men, though.

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TryAgains Diapers
Tee (Utah)
The Perfect Diaper

I have always been on this quest to find the perfect diaper and cloth backs are my go to so when i found out about tryagains i got really excited but when they actually got here… omg… they are perfect. i have tried almost every other cloth diaper and these have the best cloth feel the tapes are super strong all the characters are adorable and i haven't leaked once even when I'm lazy about changing. These are fs going to be my go to for the foreseeable future.

Good diaper, but as a small man even the mediums are quite large! No fault of the manufacturing just got to offer a size small!

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TryAgains - Relaxed Gamer Pants - Devin
Andrew Shewchenko (British Columbia)
Comfy and breezy

I've had the opportunity try both the fitted and relaxed version of the gamer pants, and while my preference is the relaxed for sure (lots more room in the seat for a big diaper), I kinda wish there was an in-between option as the pants become a bit swooshy at larger sizes. Still, very cute and perfect for sitting at home, not wanting to change.

Material is light-ish, not a thicker cotton like jogging pants. Colours are bright and vibrant, they are very comfy.

Excellent!

This fits very well and is extremely cute. And of course the materials are very quality.

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TryAgains Diapers
Thomas Bailey (Georgia)
We love them, and they'd be even better in small!

My boyfriend and I love these diapers; the large fits great on me, but the medium is a bit big for him. A small would be perfect if you guys could get those as an option from the manufacturer!

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TryAgains Diapers
Jaden Stock (North Carolina)

diaper

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TryAgains Diapers
Richard Chambers (Florida)
Amazing Diapers 🥰😍😊😁

I love these and they are so soft and very absorbant ^^ best quality and comfort for my playtimes ^////^ :3 i will be buying these again when i run out 😋 keep it up!

These diapers are so adorable 😍 I can't wait to try them out tonight

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TryAgains Diapers
Anonymous (Oklahoma)
Best adult diapers

Love these diapers fit great, hold all of my “accidents” and then some. Definitely recommend that everyone try again!

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TryAgains Diapers
Logan Fletcher (Land Berlin)
So cute!!!!

These diapies make me feel so cute and little!!!

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TryAgains Diapers
T.R. (Ohio)
The Absolute Bestest

*Even better when properly fluffed*
These hold a lot and are currently my absolute favorite 😍

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TryAgains Hoodie - Jax
Anonymous (Ontario)
Comfy

Very comfy and cozy! But I do wish the bottom trim is stretchy so it’s easier to remove

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TryAgains Diapers
Anonymous (Texas)
Most softest absorbent diaper ever 🥰

I’ve been in diapers most of my life . I was crushed in a car by a drunk driver very young . 27 months in Baylor hospital in Houston before I could talk and waddle again . My bladder was ruptured so badly they tried to repair it . All that stuff goes inside you and it takes months to clean out my insides . My bladder was forever destroyed along with a lot of other things . Braces on both legs and still use a custom wheelchair . I’ve tried every ABDL diaper out there for a very very long time (34 years) and ummmm medical diapers … yuk ! Recently try again was suggested I try them so we ( I’m married to my mommy wife) ordered a full case . One problem I have is plastic backed diapers I love but I’m allergic to plastics down there and get seriously bad irritation . That leads to constant diaper covers and that hides pretty patterned all over print diapers . Onesies help some , it’s what plastic is made of …oil . 2nd thing is the elastic it can cause irritation between my legs . Using a diaper cover presses the edges of a diaper into my skin … more irritation . Ok … Pretend Again diapers are plastic backed but has a double coating of soft material which keeps plastic off my skin no more irritation . Seriously ! Softest ever so I don’t need diaper covers anymore . 2nd thing no leaks that’s huge ! The absorbency is amazing usually mommy wakes me up around 3am to change me . That messes up my sleep pattern but with Pretend again I don’t need a middle of the night change . Believe me it counts so I can sleep deeply . Keep in mind I’m in diapers 24/7 it takes a lot of diapers to keep me dry through the day . Pretend again I can use only 2 diapers especially at home . If I need to go out in public mommy puts a dry one on me so I don’t sag to much . Yes everyone can see I’m in diapers . After years of diapers I don’t care what others think . Mommy buys me two sets of new ABDL clothing each month . I have quite a lot of cute outfits mommy puts together . But at home I’m usually in a diaper shirt and a diaper only most the time . When wet with pretend again mommy can see the pattern changes but she always pats my backside first . If I’m super soaked she says it goes to the bottom back . I’ve worn pretend again with 3 full voids and the back never gets wet . Nice ! No more bum rash 🥰 . Yes pretend again are a bit expensive but if you consider other diapers require two to three changes to one pretend again your actually saving money . The man that hit me insurance settlement provides 800$ a month for diapers and other medical equipment so I’m ok with the price . Now the cute art on the diapers …. If your having to wear all day every day it’s always nice to look down and see cute critters and bright pretty patterns . I hate plain white diapers , my doctor knows all about my ABDL status he doesn't care at all he has mentioned a couple times Wow I’ve never seen adult diaper that look so nice . ☺️
I hope this help you out there choose a thick comfortable all day functioning diaper . Stay padded if your ABDL ( I’m a toddler not AB )
Always take care of your skin because if you medically using diapers it’s very important to stay dry so you don’t get nasty rashes . ❤️🥰❤️ 🍼

An accurate depiction!

This shirt is the perfect mix of fun and competition! We get the leading edge my being properly dressed for long soggy gaming sessions!

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TryAgains Diapers
John Winebrenner (Ohio)
Amazing diapers!

The absorbency and capacity far exceeded my expectations. The colors and characters are perfectly cute. And the disappearing shapes are a fun feature.

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TryAgains Diapers
Anonymous (California)

Great

I loved this as well! I have it on me as I am typing this review and it is fantastic! I originally thought the price was steep (which I still do think it is, just a lot less) but I now know that it is because of the materials they use. Excellent product, 6 stars!!! ⭐️⭐️⭐️⭐️⭐️⭐️

Oh. My. Gosh. These pants are so adorable and so comfy! It feels like you have a cloud around your bottom half! You can hardly tell that they are there (with the exception of the warmth) if I could rate it 6 stars I would!!! ⭐️⭐️⭐️⭐️⭐️⭐️

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TryAgains Diapers
Skyler Johnson (Utah)
Amazing Diapers

Super cute and comfy diapers. Definitely one of the best.

Awesome product! Probably should have checked the sizing before ordering but I got an extra large and it ran a little small, other than that, looks great!