Support FAQ

How can I get help with my order?

Customer Service is open from 8am to 5pm Pacific Time on Weekdays. We aim to reply to most messages within 24 hours/1 business day, though more complex requests can take up to 48 hours for an initial reply.

You can contact us one of several ways:

Support on social media was discontinued as of February 2024. This helps us be sure we don’t miss messages on other networks.

To help save time, include your order number. Pictures and clear descriptions of your order needs will help us help you faster.

Do you offer phone support?

Phone support is not available at this time, but we do read our emails!

You really don't offer phone support?

We really don't. Please reach out via email!

I am a representative for another company and would like to discuss marketing or other business opportunities with you. How can I contact you?

Thank you for your interest in PretendAgain! We are not accepting inquiries on marketing, distribution, or other partnerships at this time. Any unsolicited offers will not be responded to, sorry.  

I received an order I didn't place, can I learn more about where it came from?

Wow! Someone must really like you - you're so lucky! (And we're jealous!) We aren't able to discuss order details with anyone other than the purchaser, sorry. Please note this also includes being unable to confirm any details to any partners, family, spouses, friends, etc. 

My order arrived damaged or is incorrect. What should I do?

Email us! Please note, incorrect sizing is not something we can correct after you receive your order so double check before you check out.

Where can I find cleaning and care directions for my PretendAgain toys?

We've made a neato page with a list of each product and how to care for them. Check it out!

Where can I learn about what is coming out next from PretendAgain?

Check here:

I have an idea for a product! Can I tell you?

We’re always interested in general feedback for what types of products you would like to see next, but we cannot accept specific proposals for products. We are working on ways to get the community involved in helping choose category types, so check here later! You can always @GoPretendAgain on not-Twitter and tell us what you hope to see. Who knows what may happen!

Do you offer other services, such as babysitting?

Nope, sorry. Only adult standing. But really, none of the above.

Can I visit you at a physical location?

Not at this time. Storefronts be expensive, yo!

¿Ofreces ayuda en Español?

Si! Nuestro servicio al cliente en Español esta disponible a cualquier hora por e-mail: servicioalcliente@pretendagain.com.

Based on 948 reviews
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TryAgains Diapers
Jonathan (South Carolina)
Medium / Case - 40 Diapers
Tariffs :(

I absolutely love the TryAgains but unfortunately they are now a little out of my price range with the additional surcharge. The extra $60 per case brings the total a little to close to $200 for my budget. Once the tariffs are lifted I will definitely be re-stocking though.

C
TryAgains Diapers
Colin Kok (Minnesota)
Medium / Bag - 10 Diapers
Love!

These are amazing and are tied for my favorite diaper.

D
TryAgains Diapers
Deana Ramirez (Washington)
Best Diapers on the Market!

I love these diapers, I have never had a leak and I love the wetness indicator, they are soft and comfy and make me feel so secure!

ADORABLE

such a cute shirt and amazingly comfy

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TryAgains Diapers
T.B. (Washington)
One of the best!

These diapers are one of the better ones I have ever tried! The fit is secure, good absorption, and swell factor. These have definitely lived up to the hype in my honest opinion!

It’s incredibly comfortable and very cute. I love it to bits

T
TryAgains Diapers
Tyler Baker (Oregon)
Medium / Bag - 10 Diapers
One of my new favorites

Over all these are pretty great. They're not gonna be the biggest of the noisiest. But for me and my current living situation, thats what I need. They're also the hook tapes. I always love these because they can be adjusted as needed. The normal sticky ones are cool, but I hate that if it ends up being too loose or not tight enough, youre generally just stuck with what you have. The designs are fun. I haven't had any issues with leaking yet. Love them.

Best diapers ive ever worn. Soft, great designs, absorbent, and perfect fit.

A
TryAgains Diapers
Anonymous (Ohio)
Medium / Case - 40 Diapers
Plush, padded paradise!

I love these diapers so much, gang. You’ve got something just incredibly special. I still hope for something just slightly more feminine on the horizon! The sport mouse is admittedly my least favorite pal to have put on 😅

Absorbency is great, would like to see plastic backed versions that are more crinkly, possibly other design options.

J
TryAgains Diapers
James Ferguson (New Jersey)
Large / Case - 40 Diapers
Try try again

I love how comfy they are and just having to keep trying them makes me feel like a bab

I
TryAgains Diapers
Ivy Meek (Illinois)
Medium / Case - 40 Diapers
New favorite!

Where do I start!? The fabric and padding is so soft and absorbant! And the prints.. omggg the prints! Never in my life have I wanted to model in diapers more than I have in these! Get them. Now. 🌀🌀🌀🌀🌀

A
TryAgains Diapers
Anonymous (Illinois)
Medium / Case - 40 Diapers

Literally perfect :) will continue to buy from this company

S
TryAgains Diapers
Spencer M Parker (Michigan)
Medium / Bag - 10 Diapers
Me & My Partner Love Them!!

I am very happy with my order! The pamps feel great and look great! I love them and would recommend them to others.

D
TryAgains Diapers
Devon Giertz (Arkansas)
Medium / Case - 40 Diapers
I Want More

I love these diapers! The cute designs, the fit, the absorbency, the materials used, and the cost is decently balanced! I have been wearing them full-time for the past 2 weeks and absolutely adore them! My only gripe is the Trunp surcharge but it's only $8 more compared to using the Shop mobile app. What I am hoping for is some new diaper designs! Perhaps some blue would be cool! Blue is my favourite colour. I love doing business with PretendAgains. They put so much effort, love, and care into their products. I have been ordering their diapers since 3rd of August of 2024 and their quality is always 10/10. Best thing about PretendAgains is they are always in stock. I wonder if they are going to make some plastic-backed diapers. That would be interesting to see!

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TryAgains Diapers
Joshua Poulin (Rhode Island)
Large / Bag - 10 Diapers
I love them!!

They are really comfy and me and my friend really like wearing them!! Plus the designs are adorable!

A
TryAgains Diapers
Alex Reintjes (Washington)
Medium / Case - 40 Diapers
So good!

These are my favorite diaper ever! If more diapers could be made like this, I'd be so happy!

Very good quality hoodie! It is well insulated yet breathable. Vibrant colors & beautiful design. The cut is definitely made for men, though.

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TryAgains Diapers
Tee (Utah)
Large / Bag - 10 Diapers
The Perfect Diaper

I have always been on this quest to find the perfect diaper and cloth backs are my go to so when i found out about tryagains i got really excited but when they actually got here… omg… they are perfect. i have tried almost every other cloth diaper and these have the best cloth feel the tapes are super strong all the characters are adorable and i haven't leaked once even when I'm lazy about changing. These are fs going to be my go to for the foreseeable future.

Good diaper, but as a small man even the mediums are quite large! No fault of the manufacturing just got to offer a size small!

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TryAgains - Relaxed Gamer Pants - Devin
Andrew Shewchenko (British Columbia)
Standard (UwU Edition) / 2XL
Comfy and breezy

I've had the opportunity try both the fitted and relaxed version of the gamer pants, and while my preference is the relaxed for sure (lots more room in the seat for a big diaper), I kinda wish there was an in-between option as the pants become a bit swooshy at larger sizes. Still, very cute and perfect for sitting at home, not wanting to change.

Material is light-ish, not a thicker cotton like jogging pants. Colours are bright and vibrant, they are very comfy.

Incognito (OwO Edition) / Blue / 3XL
Excellent!

This fits very well and is extremely cute. And of course the materials are very quality.

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TryAgains Diapers
Thomas Bailey (Georgia)
Large / Case - 40 Diapers
We love them, and they'd be even better in small!

My boyfriend and I love these diapers; the large fits great on me, but the medium is a bit big for him. A small would be perfect if you guys could get those as an option from the manufacturer!

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TryAgains Diapers
Jaden Stock (North Carolina)
Large / Case - 40 Diapers

diaper

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TryAgains Diapers
Richard Chambers (Florida)
Medium / Case - 40 Diapers
Amazing Diapers 🥰😍😊😁

I love these and they are so soft and very absorbant ^^ best quality and comfort for my playtimes ^////^ :3 i will be buying these again when i run out 😋 keep it up!