Support FAQ

How can I get help with my order?

Customer Service is open from 8am to 5pm Pacific Time on Weekdays. We aim to reply to most messages within 24 hours/1 business day, though more complex requests can take up to 48 hours for an initial reply.

You can contact us one of several ways:

Support on social media was discontinued as of February 2024. This helps us be sure we don’t miss messages on other networks.

To help save time, include your order number. Pictures and clear descriptions of your order needs will help us help you faster.

Do you offer phone support?

Phone support is not available at this time, but we do read our emails!

You really don't offer phone support?

We really don't. Please reach out via email!

I am a representative for another company and would like to discuss marketing or other business opportunities with you. How can I contact you?

Thank you for your interest in PretendAgain! We are not accepting inquiries on marketing, distribution, or other partnerships at this time. Any unsolicited offers will not be responded to, sorry.  

I received an order I didn't place, can I learn more about where it came from?

Wow! Someone must really like you - you're so lucky! (And we're jealous!) We aren't able to discuss order details with anyone other than the purchaser, sorry. Please note this also includes being unable to confirm any details to any partners, family, spouses, friends, etc. 

My order arrived damaged or is incorrect. What should I do?

Email us! Please note, incorrect sizing is not something we can correct after you receive your order so double check before you check out.

Where can I find cleaning and care directions for my PretendAgain toys?

We've made a neato page with a list of each product and how to care for them. Check it out!

Where can I learn about what is coming out next from PretendAgain?

Check here:

I have an idea for a product! Can I tell you?

We’re always interested in general feedback for what types of products you would like to see next, but we cannot accept specific proposals for products. We are working on ways to get the community involved in helping choose category types, so check here later! You can always @GoPretendAgain on not-Twitter and tell us what you hope to see. Who knows what may happen!

Do you offer other services, such as babysitting?

Nope, sorry. Only adult standing. But really, none of the above.

Can I visit you at a physical location?

Not at this time. Storefronts be expensive, yo!

¿Ofreces ayuda en Español?

Si! Nuestro servicio al cliente en Español esta disponible a cualquier hora por e-mail: servicioalcliente@pretendagain.com.

Based on 916 reviews
94%
(860)
4%
(39)
1%
(10)
1%
(5)
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(2)
An accurate depiction!

This shirt is the perfect mix of fun and competition! We get the leading edge my being properly dressed for long soggy gaming sessions!

J
TryAgains Diapers
John Winebrenner (Ohio)
Amazing diapers!

The absorbency and capacity far exceeded my expectations. The colors and characters are perfectly cute. And the disappearing shapes are a fun feature.

A
TryAgains Diapers
Anonymous (California)

Great

I loved this as well! I have it on me as I am typing this review and it is fantastic! I originally thought the price was steep (which I still do think it is, just a lot less) but I now know that it is because of the materials they use. Excellent product, 6 stars!!! ⭐️⭐️⭐️⭐️⭐️⭐️

Oh. My. Gosh. These pants are so adorable and so comfy! It feels like you have a cloud around your bottom half! You can hardly tell that they are there (with the exception of the warmth) if I could rate it 6 stars I would!!! ⭐️⭐️⭐️⭐️⭐️⭐️

S
TryAgains Diapers
Skyler Johnson (Utah)
Amazing Diapers

Super cute and comfy diapers. Definitely one of the best.

Awesome product! Probably should have checked the sizing before ordering but I got an extra large and it ran a little small, other than that, looks great!

Despite the high costs, the quality is truly excellent. Incredibly comfy fit and they do a great job keeping me warm inside and outside. The pics are very representative of how the product looks in the flesh. Would buy again (especially if the prices drop)

A
TryAgains Diapers
Anonymous (Ohio)
Try Again Diaper review

The try again diaper was quite the surprise in a very good way. One of the most comfortable diapers ive ever wore. The prints are so adorable, and the capacity is second to none for a cloth backed diaper.

I love them so much I ordered four more bags today. I’m super excited to see what you come out with next!!

A
TryAgains - Gamer Pants - Devin
Andrew Shewchenko (British Columbia)
Comfy but weird proportions

I enjoy wearing them around the house, but my legs and butt are big, so I had to order larger than I would normally want to. There's also not enough room in the seat to accomodate for larger diapers (like the ones PA sells) without the waistband being 1/3-1/2 way down your diaper or severely wedgie-ing yourself. Good perhaps for someone who doesn't wear diapers, but that seems kinda counterintuitive for the audience this collection is speaking to. Would not buy again.

N
TryAgains Diapers
Nathan Yost (Colorado)
Super Cute

These are great even for the high price. I love the fade when wet indicator. The only thing I would improve is add a smaller size for us skinny people.

B
TryAgains Diapers
Brandon Brunette (Wisconsin)
Amazing Absorbency

i used one of these all night and never had to go to the potty. By morning, I still had plenty of room left.

C
TryAgains Diapers
C.C. (Louisiana)
The closest to the real thing!

Seriously the best diaper I have ever gotten. Capacity is amazing, the feel both inside and out is akin to an actual baby diaper, and don't get me started on how little I feel watching the stars fade to droplets. If you want the real thing, go TryAgains!!

j
TryAgains Diapers
jared strand

Amazing diapers

Adorableee

I love the try again animals they are so cute TwT

Second purchase.

This was my second shirt from Pretend Again and it’s absolutely as cute and comfy as the first! Absolutely perfect for long gaming sessions. Now nobody has to ask why I don’t take potty breaks. I think my next one will be the diapered fox friend!

Bath time is one of my favorite little activities

This cute adorable shirt honestly makes me think of one of my favorite things to do at least back in my old house I used to spoil myself with a bubble bath anytime I wanted to feel extra little. If I ever go to one of those fun conventions I usually try to go out of my way to do a bubble bath love this shirt by the way

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TryAgains Diapers
Ezra lynch (Georgia)
so comfy

best diapers ive had. so plush and comfy. i typically go for high absorbancy and these hold alot!
10/10 will buy again

J
TryAgains Diapers
J.P. (Florida)
Amazing!

These diapers are really adorable and hold a lot. My only complaint is that over long periods of wearing the tapes start to rip some, but I’ve never actually had one rip completely off.

Adorable little clothing

One thing I really love about the clothing they go hand in hand,with try again diapers. If I had to make one minor critique I would love to see them have some discounts on these clothing don't get me wrong I love the clothing but they could be a little bit pricey.

S
TryAgains Diapers
Seth Whittington-Washington (Texas)
Love love love!

These have quickly become my favorite diapers! I drink a ton of water each day, like a good bab should, and these diapers never leak! I may walk around the office with a bulky bottom, but never with a leaky bottom!

Amazing! Really comfy and absorbant!

B
TryAgains Hoodie - Devin
Branden Butler (California)
Gorgeous designs with great quality

Bought this for my mate as a Christmas gift and he adores it. He gets compliments everywhere we go on how fresh and cute the design is. Sleek, smooth materials and great colors.

b
TryAgains Diapers
brian weaver

A lot better than I was expecting they are awesome will be buying more

M
TryAgains Hoodie - Tuffy
Matthew Luerssen

Definitely love all three pieces of these clothing that I got