Support FAQ

How can I get help with my order?

Customer Service is open from 8am to 5pm Pacific Time on Weekdays. We aim to reply to most messages within 24 hours/1 business day, though more complex requests can take up to 48 hours for an initial reply.

You can contact us one of several ways:

Support on social media was discontinued as of February 2024. This helps us be sure we don’t miss messages on other networks.

To help save time, include your order number. Pictures and clear descriptions of your order needs will help us help you faster.

Do you offer phone support?

Phone support is not available at this time, but we do read our emails!

You really don't offer phone support?

We really don't. Please reach out via email!

I am a representative for another company and would like to discuss marketing or other business opportunities with you. How can I contact you?

Thank you for your interest in PretendAgain! We are not accepting inquiries on marketing, distribution, or other partnerships at this time. Any unsolicited offers will not be responded to, sorry.  

I received an order I didn't place, can I learn more about where it came from?

Wow! Someone must really like you - you're so lucky! (And we're jealous!) We aren't able to discuss order details with anyone other than the purchaser, sorry. Please note this also includes being unable to confirm any details to any partners, family, spouses, friends, etc. 

My order arrived damaged or is incorrect. What should I do?

Email us! Please note, incorrect sizing is not something we can correct after you receive your order so double check before you check out.

Where can I find cleaning and care directions for my PretendAgain toys?

We've made a neato page with a list of each product and how to care for them. Check it out!

Where can I learn about what is coming out next from PretendAgain?

Check here:

I have an idea for a product! Can I tell you?

We’re always interested in general feedback for what types of products you would like to see next, but we cannot accept specific proposals for products. We are working on ways to get the community involved in helping choose category types, so check here later! You can always @GoPretendAgain on not-Twitter and tell us what you hope to see. Who knows what may happen!

Do you offer other services, such as babysitting?

Nope, sorry. Only adult standing. But really, none of the above.

Can I visit you at a physical location?

Not at this time. Storefronts be expensive, yo!

¿Ofreces ayuda en Español?

Si! Nuestro servicio al cliente en Español esta disponible a cualquier hora por e-mail: servicioalcliente@pretendagain.com.

Based on 872 reviews
94%
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4%
(37)
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TryAgains Diapers
Blake Wells (Illinois)
my fav diaper!! <3

they’re so cute and comfy! probably the best fitting diaper I’ve tried and super soft :)

Cute designs, fits great and nice fabric

K
Mausen's Block Stackers (Fun Mode) Comforter
Keith Kolasa

I love it it's super cute

Review

The products are packaged very nicely! I love their t-shirt designs and hope to buy more!

CUTE AND ADORABLE

Going to be honest here I didn't think it would look good in person, so I decided to buy them and try them out. When I got them, my eyes light with bright stars ( ✨ ), and with excitement in the air I cleaned them with the recommended way to clean them, And got them on…. And I felt like meeee. Much love to the pretend agian team. You guys are doing amazing keep it up. 👏🏼👏🏼👏🏼✨✨🌟🌟

Awesome

They fit well. Hold alot. Fast shipping, will buy again.

Great diaper

Awesome diapers and very high capacity. Though I would advise the company pick a different method of shipping. USPS lost my package for a week

D
TryAgains Diapers
David Wood

Super cute diaper. Very discreet. I wore one of these to work on my short-shift day, and the diaper held up just fine! No leaks, super comfy even when wet. You definitely feel more like a kiddo in this diaper! I will definitely be buying more!

A
TryAgains Diapers
Anonymous (Illinois)

Excited to see the future designs!

A
TryAgains Diapers
Alec Jones (Utah)
Absolutely love these things

Cloth diapers, hook and loop, great capacity. I love these things and plan to keep buying them. I have never leaked in them

J
TryAgains Diapers
Jared Palmer

Best on the market!

S
TryAgains Diapers
Samuel Mcfarland (North Carolina)
Keep me coming back.

As the name would suggest, I keep trying these again and again and I love them, they have become my daily driver for the past few months. SAP stays in place well, strong tapes, durable, absorbent, and importantly adorable. The soft cloth backed feel keeps my skin happy and healthy all day and night. Thanks for the amazing product!

C
TryAgains Diapers
Customer (Virginia)
Best cloth back diaper

They are great when out and about supper discreet shipping and can't hear them when out and about love this diaper

N
TryAgains Diapers
Nicole Rallo

Very comfortable! Great for overnight especially with a booster! Great quality! Love the wetness indicator! Very cute design! Nice break from the plain medical designs!

J
Kid Cosmos - Go Team! Deskmat
Jamie

Beautiful deskpad, really like the aesthetic. Makes me feel good just looking at it!

A
TryAgains - All-Over Print T-Shirt - Jax
Arunas Vaisvila (Illinois)
Absolutely amazing 😍

Adorkable fun Designs all of emmmm id buy allllll

M
TryAgains Diapers
Mia Fox (Leinster)
I love them! Please ship to Ireland! 💜🇮🇪

Hi, I'm an ABDL pup who lives in Ireland and I heard through the grapevine that your diapies are something else, and lemme tell you they weren't lying! These are amazing, the hook and loop Just Works™ (and not in a Todd Howard way, I mean actually works) unlike the ones on more recently produced units of a certain famous bunny diaper, which is good as it has restored my faith in that kind of tape if done correctly.

My only issue is that to get these I had to import using our horrific shitty Irish mail service who delayed my shipment for a week until their shitty payment system finally took the money from my debit card after having failed the transaction the first time it tried so it literally punishes you by making you wait a weak because Ireland is still a repressive Catholic hellhole built on Catholic delusions of Suffering to achieve salvation (that's some actual bullshit some people here actually teach their kids while calling queers gr**mers) because the church still has way too much influence here for it being the 21st century, propping up a failing neoliberal capitalist system

On top of that I had to pay the pricks running this dogshit country VAT on the diapers which wasn't cheap, but it's not like I can just choose to tell them to get stuffed and just gimme my fuggin diapies

So what I'm saying is I really hope you set up delivery to the EU soon as I really would love to be able to main these diapers, I even bought 40 so hopefully I can order another shipment when I start to run low.

Great shirt, very comfortable

My go to shirt for working from home, I love it and the print is awesome. A perfect fit for me in a medium, I would say a slim type fit which is my preferred. The artwork is awesome and the delivery to the UK was very reasonable (in time and price), I have now ordered others!

K
TryAgains Diapers
Kade Vanosdall (Nevada)

Great diapers

B
TryAgains Diapers
Brian LIGAMMARE

Love them but I wish they’d were super thick

H
TryAgains Diapers
Hayden Sooter (California)
Absolute bestest diapers around!!!

🤗❤️ 5th time purchasing from the pretend again family! Always a great experience and fun time. The customer service is Second to none. Really looking forward to their future diaper prints. The design and fit need no further alteration. The tapes have a super strong hold. And can be taken on and off as needed. The feel of the diaper is very soft and nice. It absorbs perfectly. I truly love these diapers and hope more people buy them. Much love H&J ❤️
Ps. Buttt save some for me lol 😜

A
Kid Cosmos - MKIII Hoodie
António Jacaré (Massachusetts)
Fantastic kidcore cold season drip!

Decided to buy this one as autumn approaches and I am already happy with it! Brought it along to D.A.D. in Boston and Furpocalypse and it's already gotten compliments/attention/big ups from friends and passersby!

In terms of the hoodie's fit itself: it's nice and snug, and quite insulating in cool temps! Only thing I'd knock on it is the waistband being so rigid that I have to be careful not to tear at it with putting my arms and elbows through the bottom. It'd be better if it were more elastic, but it might work to my advantage with keeping me warm in the dead of winter next month at MFF!

All in all, awesome hoodie with awesome art by an awesome artist! ✌️✌️

T
TryAgains Diapers
Thomas Hancock (Georgia)
Amazing!

They were soooo amazing I'm going to order more soon!

J
TryAgains Diapers
Jeffrey Foss (Connecticut)
Feeling small again

This is such a great diaper. They are really soft with a wonderful design. It is so easy getting into little space with these diapers. I strongly recommend and will be purchasing more for myself.

Super soft and comfortable